Company: Rotary International
Position: Service Desk/EndPoint Manager
Duration: 2 mo contract with potential extensions
Location: Hybrid, 2 days onsite in Evanston, IL
Interview Process: One and done! Panel w/ hiring manager and peer
Day to Day:
- Insight Global's client is looking to bring on a Service Desk/Endpoint Services Manager. This role manages the day-to-day operations of the Service Desk and Endpoint Services teams to ensure users receive the support they require and system administration of all endpoint devices, including hardware and software. You will be responsible for managing a team of 9 Level One support, located in Evanston and India. Responsible for ensuring all requests to the Service Desk are responded to within service level agreements, issues are address in a timely fashion and develop the skills and abilities of the team members. The team is currently assisting with the migration from on-prem Jira to ServiceNow. The team is looking for someone to push this project across the finish line and ensure they are assisting with incident set up and service request management. You will assist the team with setting priorities, thinking in a broader scope to improve service to customers, and constantly looking at backlog to ensure requests are moving through the service desk team.
Requirements:
- Bachelor's degree in computer science, information systems, etc. or equivalent work experience
- 3-5 years of experience with ServiceNow, specifically incident set up and service request management
- 3 years of working experience in the ITIL Framework, pertaining to incident, problem, change, asset, and service level management
- 7 years working with:
- Windows Operating Systems (10/11)
- MacBooks with iOS (Catalina and above)
- Microsoft Office 365 (Word, Excel, Teams, PowerPoint, Outlook, OneDrive, etc.)
- Adobe Creative Cloud 6.0 (Acrobat, Photoshop, Illustrator, InDesign)
- Microsoft AVD (Azure Virtual Desktop)
- SCCM & InTune
- Desktop Patch Management
- Software/operating system update packaging and deployment
- Experience managing and onsite & remote team
Plusses:
- Experience migrating from on-prem Jira to ServiceNow
Compensation:
$70/hr to $80/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
